Legal notice
Legal Notice
Last updated: October 12, 2026
1. Owner information
In compliance with the legal provisions applicable to e-commerce, the following information is provided about the party responsible for this website:
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Trade name: Velio
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Website: www.sulen.store
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Email: pinly834@gmail.com
2. Purpose of the website
The purpose of this website is to provide information and facilitate the sale of products over the internet.
By accessing and using this website, the user agrees to do so responsibly and in accordance with current legislation.
3. Terms of use
The user agrees to use this website lawfully and respectfully.
It is forbidden to carry out fraudulent activities, attempt to access the website's systems without authorization, or use its content in a way that infringes the rights of third parties.
We reserve the right to take proportionate measures against misuse, in accordance with applicable legislation.
4. Product information
We work to provide clear and up-to-date descriptions, photographs, features and prices.
Product images are for illustration purposes. There may be slight differences in presentation or color tone that do not affect the essential advertised features.
In the event of errors in the published information, we will take the appropriate measures and respect consumers' rights.
5. Purchases and payments
Purchases made through our store are subject to the terms of sale, shipping policies and returns and refund policies published on the website.
Prices, shipping costs and any additional charges will be communicated during the checkout process in accordance with applicable legislation.
Payments are handled by the payment service providers enabled in our store.
6. International shipping
We ship to different countries through logistics operators and external providers.
Estimated preparation times are 3 to 6 business days, while transport may require an additional 4 to 8 business days.
Shipments may experience delays due to customs procedures, natural disasters, weather conditions, transport restrictions or other extraordinary circumstances.
Detailed information is available in our Shipping Policy.
The involvement of external providers in preparation and transport does not remove the responsibilities that legally correspond to the seller.
7. Returns, guarantees and refunds
We offer a 30-day commercial guarantee from receipt of the order, under the conditions set out in our Returns and Refund Policy.
This commercial guarantee does not replace or limit the mandatory legal rights of consumers.
For questions or requests related to a purchase, you can contact us by email at pinly834@gmail.com.
8. Intellectual property
The texts, designs, graphic elements, logos and other contents of the website are protected by the intellectual property rights belonging to their respective owners.
Unauthorized reproduction, distribution or commercial use is not permitted where such activities infringe protected rights.
9. Liability
We work to keep the website available, up to date and in proper working order.
However, temporary interruptions may occur due to maintenance, technical incidents or circumstances beyond our control.
Nothing in this notice excludes liabilities that cannot legally be limited, including consumers' rights regarding defective products or breaches of contract.
10. Protection of personal data
The personal data provided by users will be processed in accordance with our Privacy Policy and applicable legal provisions.
The information collected may be used to process orders, manage shipments, provide customer service and comply with legal obligations, according to the purposes and legal bases described in that policy.
11. External links
This website may contain links to third-party pages or services.
We do not permanently control the contents or privacy policies of those external sites.
The inclusion of links does not necessarily imply a business relationship or approval of their contents.
12. Applicable law
This legal notice will be interpreted in accordance with the legislation applicable to the owner of the website, without prejudice to the mandatory consumer protection rules that apply in the buyer's country of residence.
Disputes will be resolved through the mechanisms and competent authorities established by applicable legislation.
13. Changes to the legal notice
We may update this legal notice when necessary to reflect changes in our activities, services or legal requirements.
Changes will be published on this page with the corresponding update date, respecting the rights acquired by consumers.
14. Contact
For questions related to this legal notice, the operation of the store or any customer service request, you can write to us at:
Email: pinly834@gmail.com