Returns, Warranty and Refund Policy

Last updated: October 12, 2026

At our store, the satisfaction and trust of our customers matter. That is why we offer a 30-day commercial guarantee from the receipt of your order, without prejudice to the legal rights that apply to each consumer.

1. 30-day guarantee

All our products come with a 30-day commercial guarantee from the delivery date.

This guarantee covers:

• Products that arrive damaged or defective.

• Items with malfunctions not caused by improper use.

• Incorrect products or products that do not match what was ordered.

To request assistance, write to pinly834@gmail.com, including your order number and a description of the problem. When possible, attach photos or videos that allow us to assess the issue.

Our team will review the request and offer a suitable solution, which may include repair, replacement or refund, as appropriate.

This commercial guarantee is in addition to the consumer's legal rights and does not limit their duration or scope.

2. Returns

We accept voluntary return requests during the 30 days after you receive the product.

For a voluntary return to be accepted, the item must be in good condition, with no signs of use beyond normal inspection, with its accessories and, where possible, in its original packaging.

You will need to provide the order number or proof of purchase.

Returns for change of mind may be subject to return shipping costs, which will be borne by the customer, unless applicable legislation states otherwise.

3. Return procedure

To start a return, please contact our team through:

Email: pinly834@gmail.com

Include your order number, the reason for the request and the information needed to identify the product.

Once the case has been reviewed, we will tell you the next steps.

Returns are handled individually. When the item needs to be physically returned, we will provide the instructions and the corresponding address.

In certain cases, we may authorize a refund or replacement without requiring the product to be returned.

Do not send items to any address without first receiving the corresponding instructions, unless applicable legislation gives you another procedure.

4. Damaged, defective or incorrect products

If you receive an item that is damaged, defective or different from what you ordered, we recommend contacting us as soon as possible.

Our team will assess the problem and arrange the appropriate solution.

Where there is a defect or error attributable to our store or to the order preparation process, the costs needed to resolve the issue will be borne by us, in accordance with applicable legislation.

5. Exceptions

Certain products may be excluded from voluntary returns when, by their nature, there are justified reasons of hygiene, safety or personalization.

These exceptions will not affect the returns, guarantees or refunds required by consumer protection legislation.

Products purchased during promotions or discounts keep the legal rights that apply.

6. Exchanges and replacements

If you would like to exchange a product, please contact our customer service team.

We will review your request and tell you about the options available.

If you receive a defective or incorrect product, we will arrange its repair, replacement or the legally applicable solution at no undue cost to the consumer.

7. Right of withdrawal in the European Union

Consumers in the European Union and in other territories where this right applies generally have a minimum period of 14 calendar days from receipt of the product to withdraw from a distance purchase, without having to give a reason.

To exercise this right, they must communicate their decision by an unequivocal statement sent to pinly834@gmail.com within the legal period.

The consumer will have the corresponding legal period to return the item, unless another solution is agreed.

The direct costs of returning an item following withdrawal will be borne by the consumer where legislation allows it and they have been informed of this beforehand.

Refunds resulting from withdrawal will be made within the legally established periods, using the original payment method, unless otherwise validly agreed.

This right is subject only to the exceptions recognized by law.

8. Refunds

Once your request has been received and assessed, we will tell you the outcome and, where applicable, the instructions to complete the process.

If the refund is approved, it will be processed through the original payment method.

For voluntary returns, we will aim to process the refund within 10 business days after approval and once the applicable conditions are met.

In cases subject to specific legal deadlines, those deadlines will prevail.

The time it takes for the money to appear in your account will also depend on your bank or payment provider.

If you have any questions about the status of your refund, you can write to us at pinly834@gmail.com.

9. Undelivered orders

If your order does not arrive within the stated delivery time, please contact our team.

We will review the shipping status and arrange a suitable solution in accordance with the purchase conditions and applicable legal rights.

10. Applicable law

This policy applies to purchases made in our store, without prejudice to the mandatory consumer protection provisions in force in the relevant country or territory.

No condition of this policy is intended to exclude or limit the non-waivable rights recognized by applicable legislation.

11. Customer support

For questions about returns, guarantees, exchanges or refunds, you can contact us at:

Email: pinly834@gmail.com

Our team will review your request and help you throughout the process.