Shipping Policy

Last updated: October 12, 2026

At our store we work to make sure every order is prepared and delivered safely and as quickly as possible. We ship internationally and do our best to keep our customers informed throughout the process.

1. Order processing and preparation

Once your purchase is confirmed, the order goes into our preparation and dispatch process.

The estimated processing time is 3 to 6 business days.

During this period the order is prepared, verified and arranged for shipping.

Business days do not include weekends or public holidays.

2. Delivery times

Once the order has been dispatched, the estimated delivery time is 4 to 8 business days, depending on the destination country and the carrier service.

The total estimated time, including preparation and transport, is 7 to 14 business days from order confirmation.

These timeframes are estimates and may vary depending on logistics conditions and the recipient's location.

3. Possible shipping delays

Although we work to meet the stated timeframes, delays may occur due to external circumstances, including:

• Natural disasters, earthquakes, floods or extreme weather conditions.

• Customs inspections, checks or holds.

• National holidays or periods of high demand.

• Strikes, conflicts, transport restrictions or emergency situations.

• Logistics disruptions or operational difficulties at the carriers.

• Other extraordinary circumstances affecting the country of origin, transit or destination.

These situations may extend the originally estimated delivery times.

In case of a delay, our team will be available to help you check the status of your order and handle any related issues.

4. International shipping and customs

We ship to different countries and regions around the world.

Some international orders may be subject to customs inspections, import procedures or checks set by local authorities.

These procedures may cause additional delays outside our direct control.

Any taxes, duties or import charges will apply in accordance with the conditions shown at checkout and the applicable legislation.

5. Order tracking

Once the order has been dispatched, and where the carrier allows it, we will provide the corresponding tracking information.

Please note that tracking information may take some time to update after dispatch.

6. Delivery address

The customer must provide a complete and correct shipping address when placing the order.

If you notice an error in your details, we recommend contacting our team as soon as possible.

Once the order has been dispatched, it is not always possible to change the delivery address.

7. Delayed or undelivered orders

If your order exceeds the estimated delivery time, you can contact our customer service team.

We will review the available information and help you resolve the issue with the carrier.

If the loss of the package or the impossibility of delivery is confirmed, we will offer the appropriate solution in accordance with our refund policy and applicable legislation.

8. Customer support

If you have any questions about shipping or the status of your order, you can contact us at:

Email: pinly834@gmail.com

Our team will be available to help you with any question related to your purchase.

Important: The timeframes shown are estimates and do not limit the rights that consumers have under applicable legislation.